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Returns & Exchanges

We like to make all customers be happy, but in some certain circumstances, you may want to return some products, please read our return policy below.

We can accept returns/refunds/exchanges in the following conditions:

  1. Products are damaged/broken/soiled during the transportation.
  2. Products received in incorrect size/color as on your order.

We can't accept returns/refunds/exchanges in the following conditions:

  1. Lingerie and sexy toys are special, no one want to use used ones, so we have relatively strict policy. Used/destroyed/stained products cannot be returned/refunded/exchanged. We don't ask for "unopened", you can open your package to check, but don't use, don't remove tags until you finish checking.
  2. Items outside the 30 days warranty which starts from the date you receive them.
How the return/refund/exchange processes work?
1. Send these information to us via email.
  • Return or Exchange or Refund:
  • Order number:
  • Product name:
  • Exchange the product for:
  • The reason:
  • Pictures to show the problem:
Our customer service team will get back to you in within 48 hours.
2. Send the products back to us with all original tags and gifts(if any), our customer service team will let you know the address via email. NOTE all return/refund/exchange requests must be authorized by our customer service team before sending back us. NOTE customers need to cover the shipping fee to return product to us, but if it's our fault, then we will cover the shipping fee.
3. Send us the tracking url, so we can monitor the package.
4. Our customer service team will back to you when we receive the package.

Note the return policy works for both retailers and general customers. For retailers, things are more flexible.


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